Is your smart ring not working?
Here’s what to try:
Make sure the ring is powered on.
If it’s your first time using it—or if it’s been powered off—you’ll need to place it in the charging case to activate it.
Check the battery level.
If the app shows a disconnected status, put the ring back in the charging case and see if a blue LED lights up—this indicates the ring is charging.
Try reconnecting via the app.
Open the companion app and check whether it can detect and connect to your ring normally.
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How long does it take to fully charge the device?
A: It usually takes about 1.5 hours to reach a full charge.
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Having trouble connecting via Bluetooth? Here’s what to check:
Check your phone’s OS version: Make sure your device runs Android 8.0 or later, or iOS 9.0 or later.
Update the app: Ensure you’re using the latest version of the app—updates often include important fixes and improvements.
Verify the ring is powered on: If you’re unsure, just place it in the charging case. The ring will automatically turn on once it starts charging.
Restart your phone’s Bluetooth: Turn Bluetooth off and back on, and close any unnecessary apps running in the background before trying to reconnect.
These steps usually resolve most connection issues!
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Why isn’t my ring receiving message or call notifications?
Here’s what you need to check:
Enable Notifications in the App:
Go to the “Me” tab in the app, turn on Call Alerts, then tap Message Notifications to access the settings page. Select the specific message types you’d like to receive alerts for, and sync these preferences to your ring.
Note for iOS users: Make sure you’ve allowed Bluetooth pairing when prompted during setup.
Maintain a Stable Bluetooth Connection:
Your ring can only notify you about calls and messages that arrive while it’s actively connected via Bluetooth. Any notifications received before the connection is established won’t trigger an alert on the ring.
Check “Do Not Disturb” Mode:
If Do Not Disturb is enabled (either on your phone or within the app), your ring won’t vibrate or light up for incoming calls or messages.
iOS 13+ System Settings:
On iPhones running iOS 13 or later, you must also enable system-level notification sharing:
Go to Settings > Bluetooth > My Devices, select your ring, and turn on Share System Notifications.
Once all these settings are properly configured, your ring should reliably deliver call and message alerts as expected.
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How do I charge the ring?
There are two ways to charge it: using a cable or a charging case.
Cable Charging: Simply plug the charging cable into the ring’s charging port.
Charging Case: Place the ring into the charging case, making sure the charging contacts on the ring align properly with the pins inside the case.
While charging, a red LED on the inner side of the ring will blink. Once fully charged, the light will turn solid green.
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Why aren’t my heart rate, blood oxygen (SpO₂), or other readings showing up—or why are they inaccurate?
Here’s what might be happening:
Make sure the sensor is snug against the pad of your finger. Any gap between your fingertip and the device can interfere with accurate readings.
Avoid repeatedly tapping the “Measure” button if a reading doesn’t appear right away—this won’t help and may delay results.
Most often, this issue occurs because the device isn’t worn tightly enough or the sensor isn’t fully in contact with your fingertip. A secure, consistent fit is key for reliable measurements.
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Is the device waterproof?
Yes—it has an IP68 water resistance rating, which means it’s fully protected against everyday exposure to water, such as rain, splashes, or even brief submersion. You can safely wear it while showering or swimming in a pool. Just be sure to dry it off thoroughly afterward to keep it in top condition.
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What factors affect step-count accuracy?
To ensure accurate step tracking, it’s important to enter correct personal details—such as gender, height, weight, age, and stride length (the system typically suggests a default stride length based on your height)—in the profile settings. These inputs directly influence how the device’s sensors interpret and calculate your movement. Additionally, your arm-swinging motion and actual stride length during walking or running can also impact the final step count.
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Why has my device stopped counting steps?
Answer:
The device doesn’t count steps when you’re asleep or completely inactive. For example, it only starts tracking steps after you wake up and begin moving—so your morning steps won’t register until the device detects you’re awake and active.
Step counting includes an automatic learning phase—it adapts over time to your unique movement patterns and daily habits to provide more accurate tracking.
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How to Track Your Sleep Duration?
Here’s how it works:
During deep sleep, your muscles relax significantly, your brain cells enter a state of full rest, and your body remains largely still. In contrast, during light sleep, you tend to move more frequently.
Most wearable sleep trackers monitor your sleep by detecting movement—especially in your wrist—throughout the night. As you transition from being awake (with frequent, light movements) into deeper stages of sleep (where you become nearly motionless), the device uses this data to estimate when you’re in light versus deep sleep. It then analyzes your personal sleep patterns to calculate how much time you spend in each stage.
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How does the ring monitor sleep?
The device tracks your sleep by analyzing your movement and whether it’s being worn. When you’re asleep, you’re typically still—though you may shift positions or move your hand occasionally. The ring’s sensors detect these subtle changes in motion and continuously monitor your activity patterns to determine whether you’re asleep.
To ensure accurate and meaningful sleep tracking, we’ve implemented proprietary detection criteria. Only data that truly meets these conditions is classified as valid sleep data—so you get insights you can actually trust.
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Why is there no sleep data even though I wore the device while sleeping?
Answer:
If you moved a lot during the night or had very poor sleep quality, the device may have interpreted your state as "awake" rather than "asleep."
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Having trouble pairing your device or can’t find it? Try these steps:
Make sure your device is charged. Plug it into a charger or a USB port on your computer to confirm it has power.
Check if another phone nearby has already paired with the device. If so, you’ll need to unpair (or “forget”) the device from that phone first before you can connect it to your current one.
Restart Bluetooth on your phone. If the device is powered on and still doesn’t show up—even when held close—try turning Bluetooth off and back on again.
Ensure both Bluetooth and Location services are enabled, and keep your device close to your phone during the pairing process.
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How do I unpair a device?
Once your device is successfully connected in the app, simply go to Profile > My Devices, select the device, and tap Remove to unpair it.
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How does the app sync data from my device?
Stay connected: Make sure your device is properly connected to your phone—data will sync automatically at regular intervals.
Manual refresh: To sync right away, simply pull down on the app’s home screen—it’ll fetch the latest data from your device instantly.
Still not syncing? Try restarting Bluetooth on your phone, then relaunch the app and reconnect your device. This often resolves any temporary connection issues.
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What factors can affect heart rate measurement results?
Improper wear can interfere with accurate heart rate signal detection. For example, gaps between the sensor and your skin—caused by a loose fit—can let in ambient light, while arm movement or slight shifts of the ring on your finger may also disrupt readings. Additionally, wearing the ring too tightly, raising your arm, or clenching your fist can restrict blood flow, which may similarly impact heart rate accuracy.
For the most reliable measurement, rest your arm flat on a surface, keep it relaxed and still, and ensure the ring sits snugly against the fleshy underside (pad) of your finger.
Note: Even with proper fit, individual physiological differences—such as skin tone, hair, tattoos, or scars—can sometimes influence heart rate signal quality.
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How do I check my device’s battery level?
Once your device is successfully connected to the app, you can view its battery level in the Profile (or My Account) section.
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How do I connect my device?
Add a device:
Turn on Bluetooth on your phone, then go to the app’s Home screen or your Profile. Tap “Add Device,” select the device from the list of scanned devices, and once connected, your data will automatically sync to the app.
Trouble telling multiple devices apart?
Try charging them! The device that’s currently charging will appear at the top of the list, making it much easier to identify—especially if you have several devices nearby.
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Q: Can the device record and store data when my phone isn’t nearby? And how long can it retain that data?
A:
(1) Yes—the device can store data independently, so you don’t need to carry your phone with you while running or sleeping. When you’re ready to sync, just turn on your phone’s Bluetooth and bring it close to the device to reconnect.
(2) The duration for storing step count, sleep, and heart rate data varies by model. For specifics, feel free to reach out to our customer support team at hello@gainye.com.
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Your smart companion on the fingertip—attuned to your well-being, aware of your mood, and responsive to every interaction.
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